Articles tagged with ‘team’
The team is still working on ironing out left overs from the update. Although we have tested everything in an offline environment, going live with it usually uncovers new areas of improvement.
We have now fixed the last issues with our shop system. You may have noticed that purchasing was partially not possible – this was caused by changes on the cluster regarding the https used for the shop.
The other main area we are now working on is increasing the performance of the cluster system. Jointly with the hosting company we are going to improve speed. We are not satisfied with the performance, it takes too long to load certain pages. This is annoying and will be fixed with high priority.
Other then that we have resolved the issues present right after we went live with PamFax3 and are seeing that the platform is performing really well with processing fax jobs. As I wrote in an earlier post, the fax delivery performance was one of the main goals that led to the new architecture of PamFax3 – and it is clear that our team has done their homework correctly!
Written by Dick on 20. May 2010 in category PamFax
We’ve made it, PamFax3 is alive and kicking!
This time it was much longer than we had even dreamt of, but this was caused by a few server settings which our hosting partner fixed.
Thanks for hanging in during the upgrade process. I know some of you had a hard time when PamFax was offline.
Let me explain a bit why this update was so important and complex.
It all started last week when our hoster updated our server park to a full load balanced cluster. This was needed to cope with the increase in traffic we have had the past year. PamFax3 is much more efficient when it comes to scaling up so we decided now is a good time to put new hardware in as we need to do the upgrade anyway.
Then after the upgrade there were settings to be checked, etc. This took time. Then on Monday late afternoon (European time), we took PamFax offline. The team started to convert the databases and migrate users data to the new system. This is a huge amount of data so it took time. We unfortunately had to take PamFax offline to do this.
We did the databse conversion with the help of Amazon EC2 cloud servers, we had up to 15 running at a time!
After this we upgraded the core systems. These being the various modules PamFax consists of. PamFax3 is a complete new development and not a mere upgrade as the version number might imply.
Based on our experience and close monitoring of the PamFax2 system, we started designing PamFax3 back in summer last year. We wanted to have a very modular and scalable system which is able to process a lot of data and grow with us. We designed the system from scratch with these and other requirements in mind.
So, after the usual birth pains we’re now up and running. Thank you for hanging in during the upgrade process, I know it was not easy for some of you. I still hope you will forgive us this time as we do not do updates regularly (last one was PamFax2 in April 2009). We designed PamFax3 in such a way that we do not anticipate having to take the system down anymore!
You may now ask, what does PamFax3 offer? Well, first of all blazing fast fax delivery. In addition we redid the PamFax Portal design to be easier to use. There is also a new login/sign up screen. You can now login with your OpenID, Facebook, Twitter, Gmail and a bunch of other accounts. In addition many small improvements and features were added. The PamFax BCP was renamed to “My Company” to make the company group faxing capability a bit clearer.
Last but not least, in June/July we will also be adding a new client application of PamFax for Android.
For partners we now have the PamFax API, this allows you to fully embed the PamFax functionality easily and quickly into your application or device. We already have a few project going and plan to announce them soon. If you are interested to join, let us know. The same faxing cost model applies to the API as when using PamFax – however no additional charges are made when using the API.
We are very excited to have PamFax3 and hope you will enjoy our efforts. We’re back now with a very powerful platform and based on it we have many plans and ideas for new stuff. Stay tuned!
Written by Dick on 18. May 2010 in category PamFax
As you have noticed we have done the update. Well, it is actually more than an update, its more a complete new version. The servers are new and also the software is completely new.
And as usual with such updates there is a lot of cleanup to do after the actual update has been completed. We are now in the process of doing this so please accept my appologies for any issues that are still there.
The team is working on improving the performance of the servers, there is an issue that needs to be addressed.
Another issue we are aware of is that the PamFax Windows application may show only a small window when starting PamFax. The team have identified the cause and are working on getting this fixed asap. As a workaround please login to the PamFax Portal and send your faxes from there.
Thank you everyone for your patience as we finish the cleanup of this new version.
Written by Dick on 18. May 2010 in category PamFax
The PamConsult Team grows again: please welcome our latest two new employees with me. They will both extend our team in our development office in Ebstorf, Germany.
Matthias is a developer who worked in web development before. He will be part of the web development team and will work on projects from our customers as well as on PamFax, the websites, etc.
Tobias is a new apprentice who will learn software development in the next 3 years in our company. Through his existing knowledge, he will also help developing our products and projects.
So, welcome!
Written by Christoph on 19. August 2009 in category General News,PamConsult
Today our team of highly skilled engineers compiled and released an update for the PamFax server platform with the following changes.
Server changes
Bugfix: Issues with some special characters not showing in cover page (like “{“)
Bugfix: Occasional issues with pending faxes not being sent after payment
Change: Removed the ugly gray placeholder image in PamFax while it is loading images
Change: To improve performance the fax preview has been limited to show max. 5 pages
Feature: Added support for multi-page cover sheets (you can type longer cover page text spanning multiple pages)
Feature: Re-added the tooltips to the PamFax application (yeah!)
Feature: Added affiliate links support for our future affiliate program
There is no PamFax application update locally required, these are changes we made on the PamFax server side. When you start PamFax you will see the version number (lower left corner) as: 2.0.9.x
Written by Dick on 25. June 2009 in category PamConsult
Our partner in Japan, Fusion Network Services Corporation, have started their campaign to introduce PamFax in Japan. We have jointly worked hard to prepare the launch by localizing the entire PamFax system in Japanese. Fusion is also a Skype partner and provide Skype with the local Skype-In numbers in Japan.
Fusion plan several marketing activities over the next months to introduce the PamFax solution to the market.
Further information (in Japanese) click on image below.
Our thanks to the professional team at Fusion for preparing this important launch with us.
Written by Dick on 24. June 2009 in category PamFax
The team is currently working on revamping the video recording module in Pamela. It is a feature requested and used a lot and the 1.0 version we have currently has some limitatons. We have addressed some of them in Pamela 4.5 but are still not happy with the results.
So, we decided to re-write the entire module from ground up based on DirectX. This is a Windows subsystem which allows for easy access to audio and video components in Windows.
The engineers have created a first test application which works flawlessly already. The CPU usage is between 3-5% and thus really low. The output file is WMV format which is compressed and a lot smaller then the current AVI. There will also be no more requirement to select a codec or install one so the trouble with this will be gone too. We are testing this internally and plan to release this in Pamela 4.6.
The inital results are very promising. I will keep you updated as the development progresses.
Oh, you may ask yourself when we plan to release this module? With a bit of luck it should be out second week of July.
Written by Dick on 22. June 2009 in category Pamela for Skype
We proudly announce our first new permanent employee hired in 2009.
Kay will strengthen our developer team in the German office. His main focus will be developing web-applications like the upcoming PamFax 2.0.
Welcome him in our team and be gentle to him, he’s “the new one” 
As we have loads of work in the queue, he will for sure not be the last new employee this year…
Written by Christoph on 24. January 2009 in category General News
Our company continues to grow: welcome to our two newest team members in our development office in Ebstorf, Germany:
Horst will do customer support for all products (Pamela, PamFax, Scendix Software) and will also be our “face” on fares and exhibitions. Some of you might already know him as he already worked from time to time for us at Cebit and other fares.
Michael is a PHP develeoper who will add his experience to various projects we are currently working on.
Written by Christoph on 5. September 2008 in category PamConsult
PamFax finally passed the Skype certification: Now you can be sure that this add-on for Skype does what we promise and is of high quality. The certification-team at Skype did some very intense tests of PamFax and also helped us improve PamFax.
We are very proud to welcome our fourth add-on for Skype in the “Skype certified” family: Pamela for Skype was the first add-on that passed this certification by Skype at all, then our mcePhone for Skype was the second one, Pamela Call Recorder for Skype (which is also Skype Premium directly under Tools -> Do More in every Skype) and now there is also PamFax for Skype as Skype certified add-on application.
Is there any other company out there which has 4 Skype add-ons certified by Skype?
Written by Christoph on 20. April 2008 in category PamFax
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