As of May 1st, Google Checkout will radically change their costing structure making it a very expensive service. We have decided to discontinue this payment option in all of our stores (Pamela, PamFax, Scendix) which is unfortunate as the service works really well.
We will replace this payment option with MoneyBookers.
On our search for a good file server and centralized backup solution, I stumbled across Windows Home Server. The description sounds very good and seemed to be the perfect solution for our office: this server system automatically backs up Windows clients over night and has a unique data-storage system, which makes it possible to add and remove different harddrives to the storage, making it larger without the hassle of moving files from one drive to the other. It’s a kind of software raid (stripe).
It also comes with a handy administration console, which can be accessed from every client machine. This console can be extended easily with addins by third party software developers. As some TapiRex customers already asked about a Windows Home Server console addin for TapiRex, it was a good point to get started trying this new Windows Server operating system.
So I tried to find it in the MSDN Subscriber downloads, as we have several subscriptions to MSDN Universal, which theoretically includes all Microsoft operating systems and all other software. As I was unable to find a download there, I googled the web and found out that Microsoft decided not to make Windows Home Server available in MSDN Subscriber downloads. Urgh. So we pay lots of money to not be able to get access to a Windows operating system to develop new addons for it. What a decision…
So I just ordered a Windows Home Server license from eBay, which was delivered quickly and did only cost around 90 Euros.
Installation
When installing the Windows Home Server incl. Power Pack 1 (which is based on Windows 2003 Server) on one of our servers in our server rack, it stumbled upon our 3Ware RAID controller, which is installed with 2 x 160GB harddrives as system drives in a mirrored array to speed up the operating system. I was able to load additional drivers for that controller from an USB stick, but when the system rebooted after the first installation step, it has forgotten about the driver.
Googling for this issue, I had to find out that this is a bug in the Windows Home Server installation 
. As the text-based setup does not have access to a USB stick to reload the drivers, I had to go out to buy an external 3.5″ USB disk drive, as the setup only accepts additional drivers from the A: drive. Do you remember 3.5″ disks? It was not that easy to find a disk to store the driver to get past this installation step. These disks have gone so rare here in the office 
. Previous installations of Windows 2003 did not have this problem…
But after that, setup was pretty easy. I was able to install all hardware components and to setup the Drive Extender. After setup, you have to install a small client connector software on every client machine that should backup to that Windows Home Server, which was pretty easy as well.
In-day-usage
The good thing is that the backups worked pretty well. Also, some of the available plugins from third-party developers are very useful.
But there also were some problems:
Delays in accessing shared folders: we experienced some delays in accessing shared folders on the server. Every employee in the office has some drives mapped to shared folders on the file server. This includes a personal folder and some general folders for everyone. While browsing in these subfolders on these drives, there was sometimes a lag of several seconds that makes it impossible to work with it fluently. For example, we store our downloads company-wide in a folder on the file-server. But the “save file” dialog in the webbrowser sometimes hung up for up to 20 seconds before it was able to show the folder and save the file. Once the data transfer starts, it’s fast and reliable.
Bug in drive’s size-calculation: When you map shared folders on the Windows Home Server as local drives, Windows XP and Vista are unable to show the correct drive size. After searching the web and asking some experts in Windows Home Server forums, I found out that this a known bug in Windows Home Server and that you can’t do anything about it:
Popups on all client machines: when you have the client connector software installed, all warnings from the Windows Home Server or one of it’s clients is shown on every client machine. So every user gets popup messages like “Computer X does not have virus protection installed”, “Backup on machine Y was not sucessful”, and many more. I was not able to find a way to customize these popups so that there are not shown to our apprentices for example.
So, after nearly 2 weeks in production, I am currently installing Windows 2008 Datacenter on that server machine, as the problems shown above disturbed our daily workflow that much that it was not worth it. We will install Windows Home Server as a VMWare virtual machine instead to do some software development on it. A PamFax addon is also an idea for it. What do you think?
I will report back how this all worked with Windows 2008. Does anyone have a different suggestion for a solid and fast file server operating system + client backup possibilities?
We recently upgraded our store on Pamela-Systems to a complete new system. The platform is the same as we have already been using with PamFax. Obviously we had to migrate a lot of legacy and this took us a bit longer then we had anticipated.
The new store is much simpler to navigate and find your way around. In addition it finally provides decent multi-currency support and can handle a large number of credit card processing systems. We still have PayPal but we replaced 2CheckOut with Worldpay. We added Google Checkout who are the only ones that offer Amex support and a really simple and easy payment process. In future we might look at adding systems for particular countries.
The store layout is much cleaner and we have been able to add more license packs, now also for Pamela Call Recorder. Each product can be viewed in detail, you can see exactly what a particular edition offers, what the requirements are and there is even a direct download option. In the past this was often confusing, having the download and purchase on separate pages – people occasionally purchased the wrong license. This should improve with the new store.
The backend side has also improved, you can now login to your account and see your purchase history. The system also provides you with the ability to lookup your activation key and download an invoice for your purchase. For companies within EU we offer the ability to enter the EU-VAT number and purchase without VAT.
The upgrade process has also significantly improved. You login to the store, select a product from the upgrade category, enter your old activation key at checkout and the previous paid price is subtracted from the basket. You only pay the difference. Note though that the entered key is disabled afterwards.
So, with this upgrade we hope you will find it easier to find the right product, with the right currency which fits your need. As always, any comments are greatly appreciated.
Beginning this year we have founded the “Scendix Software GmbH” which focusses on selling our “off the shelf” software products like Pamela, Call Recorder, mcePhone, etc.
As of October 1st, Pamela has been switched over to this new company. In addition we upgraded the Pamela Store to a complete new solution. After 2 years of working with the old store, we now have a real solid platform. The PamFax store already uses the new system.
The new store provides a much better shopping experience as products are grouped better with detailed descriptions, requirements and direct download possibility. Now we are able to offer license packs for all products. Support for multi currency is built in. The new system provides you with an account login area where you can retrieve your activation code as well as download an invoice. Upgrading Pamela is also a lot easier. In addition the new platform allows us to do promotions and affiliate deals much simpler, so stay tuned!
After months of work and testing, we released a major PamFax update yesterday. We worked hard to upgrade the whole system to a new framework “under the hood”. This enables us to add new features better and a lot faster in the future.
But we also added some new features for you:
We also analyzed hundreds of logs, test reports and requests to improve PamFax in a lot of minor functions. PamFax should be more stable than ever now and work faster then before.
The website was also updated: all screenshots and texts are up-to-date and the rates-page now also shows all the possibilities from the webshop and lets you select your currency. The FAQ system is currently overworked as well: expect a very flexible modern system that allows you to find the answers to your questions very easy. This will be updated on the website shortly.
Just let us know if you have any issues or other feedback.
Happy faxing!
Due to the summer holiday season the blog has been a bit quiet, but don’t be fooled. We are working hard on major projects that will launch after the holiday season is over.
First of all we are currently finalizing a major PamFax overhaul. This is neccessary due to the many changes and new features added since lauch in August 2007. Those areas that were not yet using our latest platform architecture have been ported to that. The result is more flexibility for future enhancements and a slight increase in performance on the user side as well as improves server utilization.
Most importantly though we have sort of silently launched the new PamFax credit packs and the Pro Plan. These are available via the new store at www.pamfax.biz/shop. The packs provide you with a significant discount and the Pro Plan also makes faxing really attractive. The Pay As You Go prices have been lowered as we were able to negotiate better rates due to the increased volume. Keep faxing and we’ll try to keep pushing the prices down!
With the mentioned platform update we will also make available a new function for business users called the PamFax Business Control Panel. Very similar to the BCP you have at Skype, our BCP allows you to create a group and add Skypenames to the group to provide them with PamFax credit. We also provide the owner of the group with a set of tools to control the account, auto top up users, add/remove users and a lot more. This is a great function for companies using Skype with PamFax. And the good news, using the PamFax BCP is totally free!
We are working on a new Pamela for Skype release (4.5) which has two main new functions. One is a call scheduler which allows you to schedule Skype calls and Pamela will remind you of them automatically. Never miss a call anymore! The other function is automatic conference call manager. Ever needed to join or initiate a conference call and either the time zone or other commitments did not allow you to be at the PC? Well, now Pamela will help you with that. So, stay tuned for more news as the release date comes closer (yes, I wrote a post few months ago saying the same but we want to make sure the new release is as solid as possible).
Our Pamela Call Recorder product already has an update made public. Version 4.5 can be downloaded for free from www.pamcorder.com. Pamela Call Recorder is available in Skype under the tools menu and then Do More (just like PamFax). We’re going to release a minor update shortly with an automatic version check module facilitate an auto-update function. This is important as we want to inform people when there are new releases.
We at PamConsult wish everyone a relaxing holiday season and you will hear from us again shortly.
