The new floor was already put into some rooms:

One large office room is already completely done:

Isn’t that looking great? A very nice office to work and give our best to improve our software and services.

Next update will follow.

But this shut-down also includes the Skype Credit payment, which will be switched off shortly. No third-party software will then be able to accept Skype Credit payments.

So how does this affect Scendix/PamConsult products? The simple answer is: not very much.

Let’s take a look at all our products we have for Skype:

Pamela: Pamela only uses the Skype Public API and not the Skype Extras system. So this will not affect Pamela at all.

PamFax: With our upgrade to Pamfax 2.0 including a complete new architecture back in april this year, we are now completely independent from Skype’s Extras system. Current version of PamFax runs on any Windows or Mac machine even if Skype is not installed at all. What we loose in PamFax will be the possibility to buy PamFax Credits with Skype Credits and the entry in Skype’s “Extras” menu (once it will be removed by Skype; “later”). We are already investigating in other payment methods to use PamFax pay-as-you-go for some time now, as we heard from our users that only Skype Credit payment (which was not available on Mac or Linux at all) is not enough. So this is a very good time to add some more payment flexibility to PamFax.
As the fax-sending process is done by our own datacenters all around the world and not by the Skype network, PamFax will even work if they shut off Skype completely. Sometimes, independence is something very nice

Pamela Call Recorder: The Pamela Call Recorder can be seen as a small version of Pamela. So it will work even after this change in Skype. More then a year ago we built a “stand alone” version of the Pamela Call Recorder which can be downloaded from www.pamcorder.com. This version will work even if the user has a Skype version without the Extras Manager system. Just like PamFax you can just keep using the product.

mcePhone, Skype for Salesforce and others: Do not use the Skype Extras system at all. As the public Skype API will live on, there will be no change in these products.

We are still thinking about why Skype goes into this direction: the latest history has shown that opening up a product as a platform and to allow third-party software to connect and to enhance the core products can turn into a real self-runner making the platform and therefore the core product itself much, much more valuable. Think about what these products would be without any third-party software, plugins, addons or whatever they are called for each product: WinAmp, eBay, Apple iPhone, FireFox and thousands of other software products more that are good because there are good plugins for this product.

Could you imagine using an iPhone without any third party software installed on it? What if there would not be a possibility to buy iPhone apps as easy as it is right now? Would you enter your credit card data into a shop system you never saw before from a company that you have never heard before to buy a fun app for USD 1.99 just to try it out? Apple has shown that a very well done “Extras system” with a safe, easy and WORKING payment possibility can boost sales of the apps and the core product.

If Skype did not believe in their Extras System 1.0, perhaps it was because it had so many problems and was not extended for at least 2 years now. It was developed once and then there was no progress at all. Some major things that made the Skype Extras system a flop in our eyes: a) only on windows, not available on Mac or Linux, b) horrible client-only Skype payments implementation, c) very unflexible (games as developer-examples shows the focus when it was developed…), and loads more.
But why it’s so hard for a multi-billion-dollar company to hire some people with the according knowledge and make it better? Skype Extras System 2.0? Just shutting down the whole thing is just a decision at the round table, but standing up for a product platform and fight to make it better than it was before to make it a success is a hard and long road to go.

We believe that some changes are always a good chance to make something much better than it was before. For us, this means finding more ways to market our software and the opportunity to change the pay-as-you-go payment process in PamFax will be a great step forward in making our products even better.

So: R.I.P. Skype Extras System. Let’s find something better out there!

Matthias is a developer who worked in web development before. He will be part of the web development team and will work on projects from our customers as well as on PamFax, the websites, etc.

Tobias is a new apprentice who will learn software development in the next 3 years in our company. Through his existing knowledge, he will also help developing our products and projects.

So, welcome!

So, what are the big changes? First of all we completely redid the Skype video recording module. This was used a lot in Pamela since introduction in 2006 but since then evolution of the software world has caused more and more issues with it. So we decided to completely re-write the recording part.

We have managed to create a very low resource recording, this is especially critical as any video application already uses considerable resources. We also wanted to make the settings very simple. In Pamela 4.6 you will see only three main settings regarding video. FPS, the captured Frames Per Second. This impacts file size and quality of the video. Then there is the size of the video file (320×200 up to 800×600 including a YouTube setting). This obviously impacts size of the recording too. And then there is the audio quality starting from “low” to “highest”.

The output file is default WMV format and with Pamela 4.6 we’re doing away with all the complex codec configuration.

In addition there is a video custom recording option which will just record anything from the webcam.

If you have Pamela Professional you can just download and install which will update your Pamela to 4.6. If you do not have Pamela Professional or another Pamela version you will have Pamela Professional in trial mode (full functionality for 30 days).

UPDATE: Pamela 4.6 is now released as final version. Download from www.pamela.biz

It also comes with a handy administration console, which can be accessed from every client machine. This console can be extended easily with addins by third party software developers. As some TapiRex customers already asked about a Windows Home Server console addin for TapiRex, it was a good point to get started trying this new Windows Server operating system.

So I tried to find it in the MSDN Subscriber downloads, as we have several subscriptions to MSDN Universal, which theoretically includes all Microsoft operating systems and all other software. As I was unable to find a download there, I googled the web and found out that Microsoft decided not to make Windows Home Server available in MSDN Subscriber downloads. Urgh. So we pay lots of money to not be able to get access to a Windows operating system to develop new addons for it. What a decision…

So I just ordered a Windows Home Server license from eBay, which was delivered quickly and did only cost around 90 Euros.

Installation

When installing the Windows Home Server incl. Power Pack 1 (which is based on Windows 2003 Server) on one of our servers in our server rack, it stumbled upon our 3Ware RAID controller, which is installed with 2 x 160GB harddrives as system drives in a mirrored array to speed up the operating system. I was able to load additional drivers for that controller from an USB stick, but when the system rebooted after the first installation step, it has forgotten about the driver.
Googling for this issue, I had to find out that this is a bug in the Windows Home Server installation . As the text-based setup does not have access to a USB stick to reload the drivers, I had to go out to buy an external 3.5″ USB disk drive, as the setup only accepts additional drivers from the A: drive. Do you remember 3.5″ disks? It was not that easy to find a disk to store the driver to get past this installation step. These disks have gone so rare here in the office . Previous installations of Windows 2003 did not have this problem…

But after that, setup was pretty easy. I was able to install all hardware components and to setup the Drive Extender. After setup, you have to install a small client connector software on every client machine that should backup to that Windows Home Server, which was pretty easy as well.

In-day-usage

The good thing is that the backups worked pretty well. Also, some of the available plugins from third-party developers are very useful.

But there also were some problems:

Delays in accessing shared folders: we experienced some delays in accessing shared folders on the server. Every employee in the office has some drives mapped to shared folders on the file server. This includes a personal folder and some general folders for everyone. While browsing in these subfolders on these drives, there was sometimes a lag of several seconds that makes it impossible to work with it fluently. For example, we store our downloads company-wide in a folder on the file-server. But the “save file” dialog in the webbrowser sometimes hung up for up to 20 seconds before it was able to show the folder and save the file. Once the data transfer starts, it’s fast and reliable.

Bug in drive’s size-calculation: When you map shared folders on the Windows Home Server as local drives, Windows XP and Vista are unable to show the correct drive size. After searching the web and asking some experts in Windows Home Server forums, I found out that this a known bug in Windows Home Server and that you can’t do anything about it:

Popups on all client machines: when you have the client connector software installed, all warnings from the Windows Home Server or one of it’s clients is shown on every client machine. So every user gets popup messages like “Computer X does not have virus protection installed”, “Backup on machine Y was not sucessful”, and many more. I was not able to find a way to customize these popups so that there are not shown to our apprentices for example.

So, after nearly 2 weeks in production, I am currently installing Windows 2008 Datacenter on that server machine, as the problems shown above disturbed our daily workflow that much that it was not worth it. We will install Windows Home Server as a VMWare virtual machine instead to do some software development on it. A PamFax addon is also an idea for it. What do you think?

I will report back how this all worked with Windows 2008. Does anyone have a different suggestion for a solid and fast file server operating system + client backup possibilities?

2008 has been a fanstastic year for us. Some of the highlights…

• Increased revenue by more then 100%
• Completed company consolidation, all software products are now sold via Scendix Software GmbH and all consulting is concentrated in PamConsult GmbH
• Expanded our staff
• Improved our IT infrastructure for future growth
• Major PamFax infrastructure update done in January 2008
• PamFax reached 130.000 users
• In Q2 2009 we plan to release PamFax 2.0 with fax-in and Macintosh support (yeah!)
• Our Pamela for Skype products have seen great user growth with a total of over 5 million downloads
• Pamela for Skype version 4.5 is almost ready to go with exciting new functions and improvements
• Implemented a new and professional shopping platform on PamFax, Pamela and Scendix websites
• mcePhone, the Skype integration tool for Media Center, made it to version 3.0 and will be out of beta soon
• In June we received the Ebay Innovation Award for our Jaast for Wii solution which provides you with Ebay access from your Wii
• With our annual charity BBQ we raised €400 which we double to €800 and give half/half to the “Tafel” in Ebstorf and Freising. These are voluntary projects which provide food supply for poor(er) people.

It has been a fun year. We want to thank you for your continued support and are looking forward to an exciting and successful 2009.

Dick Schiferli & Christoph Bünger

Software Products

PamFax – www.pamfax.com

Pamela for Skype – www.pamela.biz/download

Pamela Call Recorder – www.pamela.biz/download

Jaast – Digital Home Solutions – www.jaast.com

mcePhone for Skype – www.scendix.com/mcephone

mceAuction – www.scendix.com/mceauction

mceContacts – www.scendix.com/mcecontacts

mceWeather – www.scendix.com/mceweather

SyncFolder – www.scendix.com/syncfolder

TapiRex – www.scendix.com/tapirex

Services – Consulting – Development

PamConsult – www.pamconsult.com

Note that technical questions about our software and solutions are not answered here. Please refer to the support site of the product for help.

As of October 1st, Pamela has been switched over to this new company. In addition we upgraded the Pamela Store to a complete new solution. After 2 years of working with the old store, we now have a real solid platform. The PamFax store already uses the new system.

The new store provides a much better shopping experience as products are grouped better with detailed descriptions, requirements and direct download possibility. Now we are able to offer license packs for all products. Support for multi currency is built in. The new system provides you with an account login area where you can retrieve your activation code as well as download an invoice. Upgrading Pamela is also a lot easier. In addition the new platform allows us to do promotions and affiliate deals much simpler, so stay tuned!

Horst will do customer support for all products (Pamela, PamFax, Scendix Software) and will also be our “face” on fares and exhibitions. Some of you might already know him as he already worked from time to time for us at Cebit and other fares.

Michael is a PHP develeoper who will add his experience to various projects we are currently working on.