Business administrators have a difficult time actually monitoring the extent to which Skype functions are being used across their organization. For example it is impossible to centrally monitor how much time is spent on Skype to Skype calls, video calls, conference calls (audio & video), how many chat messages are sent, etc. Basically Scendix has identified a need to log the Skype equivalent of traditional Call Detail Records.

To deliver a solution which can track and report this information, PamLytics uses the Skype Desktop API to enrich a company’s use of Skype by its employees. PamLytics will track all transactional activities of designated Skype users as they make voice and video calls, change their Skype status and build text chat sessions. The information collected is solely transactional – who is conversing, length of calls, etc., most importantly no content is stored.

The administrator can monitor and examine the data from a web based portal page. Available are lists and charts which can be customized at will. There are also options to export data and drill down to individual users.

PamLytics pricing is based on a simple and inexpensive per user subscription model. The distribution of PamLytics is very simple and done in minutes. A 30 day trial with up to 5 users is offered for free to test the service.

PamLytics currently supports Skype for Windows, version 3.8 and higher. Support for Skype for Mac OS X and Skype for Linux is planned.

“We are very happy to be able to offer businesses running Skype a tool to gain full visibility of Skype usage across the business. Now companies finally have a solution to log and monitor all modes of Skype activity. With this third addition to our product line we continue to expand our support of Skype conversation activity while addressing new markets.” according to Dick H. Schiferli, CEO of Scendix Software.

Screenshot of possible chart and list views:

Further information:

PamLytics Website

PamLytics Screenshots

PamLytics Pricing

The web portal includes our “eBay powered by Jaast” channel. Access your eBay account via your TV, search, place bids, etc.

Further information on the ALDI website.

Further information on Jaast at Jaast.com.

Bugfix: Significantly improved memory usage in specific situations
Bugfix: Improved responsiveness when starting or ending call recording
Feature: Options item added to tray icon menu for direct access to the options
Feature: Completely redesigned the Skype Number voicemail page in the options
Change: Updated Ukrainian, German, English and Russian translations
Change: Improved application performance

We are particularly proud of the performance improvements. You will notice that Pamela is much more responsive to starting/stopping/pausing call recording.

Based on user feedback, we have redesigned the Skype Number options screen. The new Skype Number options screen now looks like this:

It is now very easy to add a new number with the (+) icon. You can also delete a number by clicking on the trash icon.

In addition we have added direct access to the options from the tray icon (near the date/time at the bottom right of your screen). Right click on the Pamela icon, it now looks like this:

Accessing the options is really easy now.

One note, if you do not see the icon in Windows7, click on the arrow up at the far left of where the date/time is shown:

Clicking on it will show a window. At the bottom there is a blue word “Change”. Click on it, scroll to “Pamela” and change the setting to always show. Now you will always see the Pamela icon in the tray area.

Pamela will notify you automatically of the new version and will offer you to update. The update is free for all Pamela users (free or paid).

In detail the changes are:

PamFax API
Improvement: Slow price pre-calculation
Bugfix: Sender number formatted wrong

Application related
Bugfix: Wrong price of unpaid multiple recipient fax
Bugfix: Invalid file name error when file name has Chinese characters
Change: Skype account details have been moved to the “Profile” section of the PamFax Portal
Change: “Send only 1 notification” not preselected with large fax jobs
Improvement: PamFax Portuguese: Area code list is now sorted correctly
Improvement: Removed terms checkbox for easier account sign up

The update was done without any downtime. The changes are server side only, no updates of local applications are required.

Happy faxing!

PamFax applications are available for Windows, OSX, Android, iPhone, iPad and WebOS. PamFax also integrates into other systems like Microsoft Outlook 2007/2010, VMware Zimbra, Facebook and as Windows Gadget.

The (optionally free) PamFax Company Manager allows you to manage multiple PamFax accounts. Generate reports on usage, manage PamFax Credit and fax numbers. All from one simple web page. Note that a Pro Plan is required to open a Company Manager account.

If you want to integrate PamFax directly into your own solution (similar to what we did here with Salesforce), you can sign up to the PamFax API for free and start integration immediately.

More information and free download on Salesforce AppExchange.

We fixed smaller technical issues like the PamFax for Windows installer, which now has one listing in your program listing instead of separate listings (one for PamFax, one for the Office add-ons, one for Outlook, etc.). This makes uninstalling easier. At the same time we added some command line options to the installer which helps companies with deployment of the PamFax application.

We also made creating an account even simpler. Not that the old way was really troublesome, but we allowed multiple usage of the same email address. This sometimes caused problems where people had a PamFax account with PamFax Credit, then signed up for a new account (using the same email address), and then not finding the PamFax Credit. Now you can only use an email address once, and only this email address is needed to create an account (+ password of course).

We also made some changes to wording throughout PamFax. In particular we added information when adding users to the Company Manager account, that these retain the plan they had. Some people thought as a Pro Plan is required to sign up for a Company Manager account, all users would also be Pro Plan users. This is not the case, and we made this clearer.

This update does not require you to make any changes to your system, it is seamless and without a system outage. We hope you value our work, we try hard to make your work easier and more pleasant.

We also made a small change in the video options.

The orange area shows where we made the changes. In the previous version you had to click a second time to select the option, this caused confusion (which we received as feedback via our helpdesk, thank you for this). Now as soon as you select an option, it is set correctly so that you just need to hit “Apply” or “OK”.

Updating is optional and you can do this by opening Pamela, clicking on “Help” and then “Check for update”. Download the new file and run it. This will then automatically update Pamela to the latest version.

We hope you like our first release in 2012 and look forward to hearing how we can further improve Pamela.

CloudScan is a free web application that allows scanning documents from any Twain compatible scanner. It provides familiar Microsoft Office style ribbon interface and very simple way to get digital copies of documents or pictures. CloudScan can be successfully used on a single workstation as a full featured scan application. CloudScan solution can be used in home and office networks and allows doing remote scan operations without driver or application installations on all workstations. This way CloudScan allows sharing a single scanner across organization or household.

PamFax is well known for its simple usage and broad support. PamFax is available via any internet browser and additionally as download for Microsoft Windows, Mac OS X, webOS, iPhone and Android. The PamFax application provides worldwide coverage and is very easy to use. No messing with emails, attachments etc. but a nice and simple web based interface.

“By using CloudScan with PamFax service all users will be able to send faxes in familiar environment without hardware or IT costs. Any regular mainstream web browser is the only requirement and secure and flexible fax service is available for everyone in your organization or at home”, continues Andrew Lekenko, Senior Consultant at ScanWorks Software

“PamFax is a globally established fax solution with a business focused customer base. Therefore Scanworks decision to fit together an effortless scanner solution with our professional fax solution makes us proud. We are looking forward to providing the Cloudscan users with a high satisfaction fax service.” comments Dick Schiferli, CEO Scendix Software.

Scendix Software states that ScanWorks CloudScan will be an excellent addition to its integration portfolio that will allow faxing hardcopy documents in addition to current input methods for electronic documents.

Links:
Product page link: http://www.scanworkssoftware.com/cloudscan.aspx
PamFax website: http://www.pamfax.biz

Download and install TapiRex directly from the TapiRex download page

Based on user feedback we updated our PamFax for Windows installer. In those cases where the installer was not able to download server components, users were shown a message but no direct solution. As a result we updated the installer which will now fall back to directly offering you the full PamFax installation package in case of failure.

Pamela was also updated to 4.8.0.68. This update affects all Pamela versions as well as Pamela Call Recorder. The following changes were done:

Bugfix: Resolved a rare crash when quitting Pamela (all versions)
Bugfix: PCR did not always recognize incoming Skype calls correctly
Bugfix: Pamela (all versions) sometimes would not reconnect to Skype after resuming the PC from standby
Change: Updated German and Ukrainian translations
Change: Updated Libyan flag (apologies this took so long…)

For all Pamela users the update is free. To check if you have the latest version, open the Pamela application and click on the “Help” menu and then “Check for update”. If it tells you there is a new version, download and run the setup. There is no need to uninstall the current version before updating.

We hope you like our work and as always appreciate your feedback.