Articles for category ‘PamFax’
The team is still working on ironing out left overs from the update. Although we have tested everything in an offline environment, going live with it usually uncovers new areas of improvement.
We have now fixed the last issues with our shop system. You may have noticed that purchasing was partially not possible – this was caused by changes on the cluster regarding the https used for the shop.
The other main area we are now working on is increasing the performance of the cluster system. Jointly with the hosting company we are going to improve speed. We are not satisfied with the performance, it takes too long to load certain pages. This is annoying and will be fixed with high priority.
Other then that we have resolved the issues present right after we went live with PamFax3 and are seeing that the platform is performing really well with processing fax jobs. As I wrote in an earlier post, the fax delivery performance was one of the main goals that led to the new architecture of PamFax3 – and it is clear that our team has done their homework correctly!
Written by Dick on 20. May 2010 in category PamFax
We’ve made it, PamFax3 is alive and kicking!
This time it was much longer than we had even dreamt of, but this was caused by a few server settings which our hosting partner fixed.
Thanks for hanging in during the upgrade process. I know some of you had a hard time when PamFax was offline.
Let me explain a bit why this update was so important and complex.
It all started last week when our hoster updated our server park to a full load balanced cluster. This was needed to cope with the increase in traffic we have had the past year. PamFax3 is much more efficient when it comes to scaling up so we decided now is a good time to put new hardware in as we need to do the upgrade anyway.
Then after the upgrade there were settings to be checked, etc. This took time. Then on Monday late afternoon (European time), we took PamFax offline. The team started to convert the databases and migrate users data to the new system. This is a huge amount of data so it took time. We unfortunately had to take PamFax offline to do this.
We did the databse conversion with the help of Amazon EC2 cloud servers, we had up to 15 running at a time!
After this we upgraded the core systems. These being the various modules PamFax consists of. PamFax3 is a complete new development and not a mere upgrade as the version number might imply.
Based on our experience and close monitoring of the PamFax2 system, we started designing PamFax3 back in summer last year. We wanted to have a very modular and scalable system which is able to process a lot of data and grow with us. We designed the system from scratch with these and other requirements in mind.
So, after the usual birth pains we’re now up and running. Thank you for hanging in during the upgrade process, I know it was not easy for some of you. I still hope you will forgive us this time as we do not do updates regularly (last one was PamFax2 in April 2009). We designed PamFax3 in such a way that we do not anticipate having to take the system down anymore!
You may now ask, what does PamFax3 offer? Well, first of all blazing fast fax delivery. In addition we redid the PamFax Portal design to be easier to use. There is also a new login/sign up screen. You can now login with your OpenID, Facebook, Twitter, Gmail and a bunch of other accounts. In addition many small improvements and features were added. The PamFax BCP was renamed to “My Company” to make the company group faxing capability a bit clearer.
Last but not least, in June/July we will also be adding a new client application of PamFax for Android.
For partners we now have the PamFax API, this allows you to fully embed the PamFax functionality easily and quickly into your application or device. We already have a few project going and plan to announce them soon. If you are interested to join, let us know. The same faxing cost model applies to the API as when using PamFax – however no additional charges are made when using the API.
We are very excited to have PamFax3 and hope you will enjoy our efforts. We’re back now with a very powerful platform and based on it we have many plans and ideas for new stuff. Stay tuned!
Written by Dick on 18. May 2010 in category PamFax
As you have noticed we have done the update. Well, it is actually more than an update, its more a complete new version. The servers are new and also the software is completely new.
And as usual with such updates there is a lot of cleanup to do after the actual update has been completed. We are now in the process of doing this so please accept my appologies for any issues that are still there.
The team is working on improving the performance of the servers, there is an issue that needs to be addressed.
Another issue we are aware of is that the PamFax Windows application may show only a small window when starting PamFax. The team have identified the cause and are working on getting this fixed asap. As a workaround please login to the PamFax Portal and send your faxes from there.
Thank you everyone for your patience as we finish the cleanup of this new version.
Written by Dick on 18. May 2010 in category PamFax
We have just started our update to PamFax3. You will have noticed this by the update messages you see when you start PamFax or when you click on some web pages.
PamFax3 is our next major release mainly targeted at increased performance. More on the details once the update has been completed.
The updated is expected to take about two hours in total as we need to convert databases, update a lot of files and check the system before we open it back to the public.
Note that incoming faxes are processed on a different system and are not effected. You will see them in your portal once PamFax3 is back online.
Thank you for your understanding, we are working fast to keep the offline duration as short as possible.
Written by Dick on 17. May 2010 in category PamFax
After we had some serious trouble with the new servers, PamFax is now online and running again. We tried to have only a short downtime, but it was unfortunately 16 hours.
But now PamFax is faster then ever before. Happy Faxing!
Written by Christoph on 13. May 2010 in category PamFax
We are currently adding new hardware to the PamFax system. This will ensure performance and stability for future growth. The new power will guarantee much faster sending of faxes and a much faster performance overall.
We expect to have only a short downtime and plan to be back online at about (9:30 PM GMT+1) 10:30 AM GMT+1.
Apologies for any inconveniences this may cause you.
Written by Christoph on 12. May 2010 in category PamFax
We are proud to announce the availability of the Chinese Yuan (RMB) currency in the Pamela shop (the Pamela for Skype call and video recording solution) and PamFax shop (the easiest online fax solution).
Please note that the currency is only available for China and Malaysian residents.
Written by Dick on 22. April 2010 in category PamFax,Pamela for Skype
We recently did a complete revision of our Chinese simplified and traditional language in PamFax. So this was a good time to start finding more customers in Taiwan. As a result, PC Home (Skype distributor in Taiwan) have started a focussed marketing campaign to promote PamFax to their Skype user base.
The promotion started on March 1st. The PamFax ads will be present on their Skype Business pages and also in the partner tab of the PC Home version of the Skype application.
An example of the website ad below.
More information on the PC Home website at http://skypebiz.pchome.com.tw
Written by Dick on 3. March 2010 in category PamFax
We are proud to announce the immediate availability of PamFax for Linux. Besides Windows and OSX we now also provide support for Linux.
PamFax for Linux is available in 32 and 64 bit versions for Ubuntu, openSUSE, Redhat, etc.. The available packages are for Debian (Ubuntu) and RPM (openSUSE, Redhat) based systems. We also offer a tar package for manual installation.
In addition we updated the download page for easier navigation. As support for more platforms increases we needed to implement a different way of displaying the various downloads.
On the download page you will also be able to directly download the Salesforce and Facebook addons.
For more information and download please visit the download page at www.pamfax.biz/downloads
Written by Dick on 1. March 2010 in category PamFax
We have just released an updated PamFax version. The build number is 2.0.15.18.
This update fixes an issue with the PamFax Windows setup application (Broken characters displayed in Japanese, Polish and a few other double byte languages).
We have also made further changes which improve the startup speed of the PamFax application. Users on all PamFax platforms benefit from this improvement.
The above changes require a download and new install of the PamFax application (Windows, OSX) if you wish to benefit from them. The first fix obviously only effects you when installing PamFax, the second every time you run the application.
However, as the changes are not super severe in this version, an update is not really required. Because of this we have decided to not auto-update the entire user base to the new version.
Written by Dick on 10. February 2010 in category PamFax
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