Articles for category ‘General News’

PamFax Technical Release, October 2011

We’re proud to announce that we’ve just released a new PamFax update.

Based on feedback we have worked hard on improving the overall system performance. PamFax was not always as quick in starting up as our customers would like to see. This was specifically noticeable in areas further away from our server clusters.

We made some significant performance improvements in all local applications. You will notice that PamFax starts up a lot quicker than before and that also the screen appear much quicker. This is also the case if you use the PamFax Portal via our website for sending.

We further improved the API commands and did a lot of work to increase the overall stability and API performance. In addition we fixed a few technical issues.

Our coverage in Germany has increased. PamFax now offer national numbers in Germany which require an address from anywhere in the territory of Germany.

Note that this update focuses primarily on providing you a more quicker and snappier user interface. The fax sending itself we are unable to speed up as this relies on many factors.

This update is mandatory for all PamFax for Windows, OS X and Linux users. You will be automatically notified of the new version when you start PamFax.

Last but not least we’ve updated our entire range of mobile applications. These now benefit from the improved performance. The applications updated are PamFax for Android, iPad/iPhone and webOS. You will be informed via the device as soon as the updates are available.

We hope you find the update valuable and as always are more than happy to hear from you what we can do better!

PamFax Summer Release 2011

Scendix Software has released some exciting new features.We regularly listen to our customers and add new functions to our releases. We’ve used the summer time to provide you with new and useful things. In this new release, we added new functions and fixed a few minor technical issues.

Our key new features are multiple delete, scheduled sending and a spam filter. It is now possible to delete multiple faxes from your history at once and schedule fax sending at a specific date/time in future. These were among the most requested features. In addition we’ve added a spam tagging option for inbound faxes. If fifteen or more from the same sender have been tagged as spam, all new incoming faxes from that number are moved to the trash automatically.

We’ve expanded the number of countries in which you can get fax numbers by adding South Africa and Portugal. The total number of countries where we now offer an inbound fax number is 31.

Highlights of the new release

• Send a fax at a preset date/time
• Deleting multiple faxes from history
• Spam filter for incoming faxes
• Two new countries for fax numbers (South Africa + Portugal)

The current version is now available. This update also includes an update for the local PamFax application should you have installed PamFax on your computer. You will be notified automatically of the new version and the update is started.

Thank you for all the feedback. As always keep the feedback coming on how we help you be more effective with PamFax.

www.pamfax.biz

Today the hardware devil struck us badly

This morning a maintenance task was scheduled, the replacement of one of the hard-drives in our RAID system. It was showing some strange behavior and thus our hosting partner decided to replace it.

At 8am German time the maintenance work was started. During this work the RAID controller completely failed which basically meant the entire system was unusable. This resulted in a system outage as the board was being replaced and the data put back on the RAID system.

We’re very sorry for this outage, it is pretty rare for a RAID board to bomb and it has never happened to us before. We took the opportunity and have upgraded the hardware for improved performance.

Once more our apologies for this issue. Our hosting partner will be working on doing further changes to prevent such situation.

Changes in customer support (Pamela/PamFax)

Last year we migrated our support platform to a new helpdesk system. It is the same platform used by many other large companies and offers a rich ticketing system, a knowledge base and many functions that provide a good support experience.

As there is no integration between the forums and our helpdesk system, some technical questions ended up in the forums and our support staff was unable to manage them in a timely manner due to the lack of technical integration.

In the past months the traffic on our forums has decreased as the majority of our users use the helpdesk to submit questions.

We want to make sure all your questions get answered and so we have decided to disable the forums and focus fully on providing you our support via the main helpdesk platform.

We want to thank all users and moderators who have been supportive and active in the forums the past years.

McAfee publishes case study on Pamela and PamFax

McAfee have published a case study on our usage of the McAfee web secure services with our Pamela for Skype and PamFax websites.

Download the PDF.

New Skype “How To” video on Extras

Skype have released a cool short video explaining the advantages of Extras for a Skype user. This is part of the “How To” range of videos.

Watch it here: http://shop.skype.com/know-how/videos/extras

Add-ons back in Skype shop

Recently Skype upgraded their shop platform. This upgrade was done in phases and the initial launch in USA did not include the many interesting Skype add-on applications (called extras).

Now Skype have completed the renovation and put the new catalogue live. There are now a total of four application categories:

• Business Extras
• Collaboration Extras
• Expression Extras
• Productivity Extras

Of our products the following are listed:

• Business: PamFax (Windows & Mac)
• Productivity: Pamela for Skype (currently not yet all editions)
• Expression: RichMoodEditor for Skype

Link to the page: http://shop.skype.com/extras

Welcome Dennis²

The new year at PamConsult starts with a new employee: Dennis. As this is the second Dennis in our team, we have to figure out how to distinguish them both

Dennis formerly worked for companies like German Telecom. He will do customer support and administration of our company’s infrastructure from our development office in Ebstorf, Germany.

Welcome in our team!

Happy New Year from the team

The entire team at PamConsult wishes everyone a healthy, peaceful and successful new year. We enjoyed 2009 a lot, thank you for your trust in our services and are looking forward to 2010 with a lot of new things.

Websites “Christmasnized” ;)

I know the word “Christmasnized” does not exist, but it seemed to me the simplest and shortest description of what happened today .

The team has updated the websites of PamFax and Pamela with some Christmas dressing. The holiday season is approaching fast, so here you go. I hope you like the updated header and footer (scroll down the page!).