Last year we migrated our support platform to a new helpdesk system. It is the same platform used by many other large companies and offers a rich ticketing system, a knowledge base and many functions that provide a good support experience.
As there is no integration between the forums and our helpdesk system, some technical questions ended up in the forums and our support staff was unable to manage them in a timely manner due to the lack of technical integration.
In the past months the traffic on our forums has decreased as the majority of our users use the helpdesk to submit questions.
We want to make sure all your questions get answered and so we have decided to disable the forums and focus fully on providing you our support via the main helpdesk platform.
We want to thank all users and moderators who have been supportive and active in the forums the past years.
Written by Dick on 3. August 2010 in category General News
McAfee have published a case study on our usage of the McAfee web secure services with our Pamela for Skype and PamFax websites.
Download the PDF.
Written by Dick on 31. July 2010 in category General News
Skype have released a cool short video explaining the advantages of Extras for a Skype user. This is part of the “How To” range of videos.
Watch it here: http://shop.skype.com/know-how/videos/extras
Written by Dick on 20. January 2010 in category General News
Recently Skype upgraded their shop platform. This upgrade was done in phases and the initial launch in USA did not include the many interesting Skype add-on applications (called extras).
Now Skype have completed the renovation and put the new catalogue live. There are now a total of four application categories:
- Business Extras
- Collaboration Extras
- Expression Extras
- Productivity Extras
Of our products the following are listed:
- Business: PamFax (Windows & Mac)
- Productivity: Pamela for Skype (currently not yet all editions)
- Expression: RichMoodEditor for Skype
Link to the page: http://shop.skype.com/extras
Written by Dick on 18. January 2010 in category General News
The new year at PamConsult starts with a new employee: Dennis. As this is the second Dennis in our team, we have to figure out how to distinguish them both 
Dennis formerly worked for companies like German Telecom. He will do customer support and administration of our company’s infrastructure from our development office in Ebstorf, Germany.
Welcome in our team!
Written by Christoph on 12. January 2010 in category General News,PamConsult
The entire team at PamConsult wishes everyone a healthy, peaceful and successful new year. We enjoyed 2009 a lot, thank you for your trust in our services and are looking forward to 2010 with a lot of new things.
Written by Dick on 31. December 2009 in category General News
I know the word “Christmasnized” does not exist, but it seemed to me the simplest and shortest description of what happened today 
.
The team has updated the websites of PamFax and Pamela with some Christmas dressing. The holiday season is approaching fast, so here you go. I hope you like the updated header and footer (scroll down the page!).
Written by Dick on 15. December 2009 in category General News
Today we have upgraded our company website www.pamconsult.com to a complete new design:
This new design fits into our CI that we are applying to all our websites. We hope that every user feels “like home” and knows how to use it when he gets to one of our websites when they all look similar and all navigation elements are at the same place.
Do you like it? Leave a comment…
Written by Christoph on 14. November 2009 in category General News,PamConsult
I’m sure this went mostly unnoticed as Skype 4.x does not show the online users that predominantly anymore – but Skype exceeded the 20 million online users mark a few days ago.
Congratulations to Skype for this achievement (I’m sure many millions will follow!).
Jean-Mercier has an interesting blog site where he grinds the numbers on Skype. You will find information about the online user growth, analysis on the quarterly results numbers and much more. Definitely worth taking a look at http://skypenumerology.blogspot.com
Written by Dick on 11. November 2009 in category General News
I am proud to announce that we have finally finished our office renovation of the development headquarter in Ebstorf, Germany. Nearly everything is in place again so that we are 100% operational again and can now concentrate on our projects again without being disturbed by the painters or a loud saw etc.
Have a look:
Read more..
Written by Christoph on 2. November 2009 in category General News
