In the PamFax API we made some small fixes to address issues we found since we went live.

Vincent mentions that the PamFax service has variable speed, this is something I’d like to clarify. After the lauch of PamFax3 we indeed had some performance issues, but these were related to the new hardware environment in which PamFax3 operated. As a result we did not see the anticipated performance stability compared to PamFax2.

This issue was quickly resolved and we have since not had any performance issues, fax delivery is fast and reliable.

We are also looking at how we can improve our online communication strategy and extend it beyond the occasional product announcement. Point taken!

We’d like to thank Vincent for his review and, especially as he is a web designer, for the positive feedback on the user interface and usability.

Link to the article: http://www.vincentroman.com/blog/review-of-the-online-service-pamfax

Based on the PamFax3 technology we now have an API available so you can integrate all the PamFax features into your solution. Our own solutions also use the same API.

Usage of the API and the development environment is completely free of charge.

Applying for API access is very simple and is done on the developer page linked below. Once your application has been received, we give you access credentials to the sandbox environment. You have access to the documentation, can look at sample code and start the PamFax integration.

We have created a nice logo which you can use in your solution and marketing programs.

Further (technical and commercial) information and how to apply is written on the developer page at http://developer.pamfax.com.

Customers who were trying to send a cover page only would see a “Delivery Failed” message and the fax was not delivered.

Our sincere apologies for any inconveniences this may have caused you.

By now over 1.3 million sets are active in the market and all of them can access our eBay channel and enjoy a rich eBay experience by Jaast.

Usage has grown fast. Philips and us have monitored where to do improvements. We’re happy to announce these are now completed. The results are very impressive.

On the older TVs the improvement is 42% faster loading and with the newer TVs (which have a higher performance Net.TV module) the improvement is a whopping 68%.

As a result the Philips user will enjoy significant shorter application loading time and an increased responsiveness of the application overall.

As there is no integration between the forums and our helpdesk system, some technical questions ended up in the forums and our support staff was unable to manage them in a timely manner due to the lack of technical integration.

In the past months the traffic on our forums has decreased as the majority of our users use the helpdesk to submit questions.

We want to make sure all your questions get answered and so we have decided to disable the forums and focus fully on providing you our support via the main helpdesk platform.

We want to thank all users and moderators who have been supportive and active in the forums the past years.

Download the PDF.

Since the launch on May 17th we have been closely monitoring the system. We have done a few hotfixes since then and today released a bigger update addressing some things we’ve noticed the past 9 weeks.

As the updates are server side there is no action required, you will benefit from the changes automatically. On the application side there are two issues which might affect you. If you have these issues you should download PamFax and re-install as this time we do not auto update every user.

In the local application we fixed the following issues:

• fax.exe crashes after sending a fax with PamFax printer
• Fixed issue when a temporary file is corrupt this results in mini window at start of PamFax

On the server side we have made the following changes:

• Further improved performance with fax sending
• Removed flash uploader module. New module is HTML5 or HTML based to address compatibility issues
• Clicking on “Details” in sent fax history would occasionally not show anything
• Fixed an issue where the sent fax preview is not shown in the detail view of a fax
• Added a function and made two fixes to the PamFax API
• Several minor issues and stability fixes

The current server version is 3.0.3.x and the clients all are 3.0.x.2 – so when you use PamFax you will now see 3.0.3.2 as version number.

Hope you like the page: www.youtube.com/user/PamFax

We started with PamFax for Windows in 2007, added Mac OSX and Linux last year and now will soon add PamFax for Android.

Why Android? The main reason is the fact that the OS is open and allows for access to local data. This means that PamFax for Android is able to access PDFs and other documents stored on the Android device.

Development is currently ongoing and we hope to have a beta ready in June with the target to launch PamFax for Android in July. PamFax for Android will support Android 2.2 which has just been released.

You may ask, what about iPhone or Blackberry? As iPhone does not allow access to local stored documents we are focusing on the area of application integration on the iPhone platform. An example is a document management/storage application or an application which takes a picture of a document and then can send this as a fax document.

On the Blackberry side we are starting the investigation to see if a PamFax application makes sense. The fact that Blackberry targets the same market as we do with PamFax might make offering a PamFax application an interesting option.