Changes in customer support (Pamela/PamFax)
Last year we migrated our support platform to a new helpdesk system. It is the same platform used by many other large companies and offers a rich ticketing system, a knowledge base and many functions that provide a good support experience.
As there is no integration between the forums and our helpdesk system, some technical questions ended up in the forums and our support staff was unable to manage them in a timely manner due to the lack of technical integration.
In the past months the traffic on our forums has decreased as the majority of our users use the helpdesk to submit questions.
We want to make sure all your questions get answered and so we have decided to disable the forums and focus fully on providing you our support via the main helpdesk platform.
We want to thank all users and moderators who have been supportive and active in the forums the past years.
