Another update on PamFax 3.0 – Performance is back

Our hosting partner has done extensive research as to why the PamFax website and application is loading so sluggish, uploaded documents errored out and downloads/upgrades were partially incomplete.

As it turnes out one of the load balancer boxes (a hardware based lb) had a malfunction and this resulted in all these problems. Funny enough the logs of the load balancer did not show any irregularities. We’ve been switched over to another system and since then PamFax seems to work really well – as originally designed to do so!

The entire team wants to apologize for this issue as we know users were effected and could not send important documents. We worked hard to iron this one out as soon as we could.

We are now confident things are (yes, really are) back up and running. Thanks for your understanding in hanging in there with us.