Changes with Skype Credit in PamFax

Skype have recently announced that Skype Credit will be phased out in partner applications. This effects the Windows users of PamFax. On December 11, 2009 Skype will shut down Skype Credit payments in any application which uses this. Any (with Skype Credit) purchased PamFax Credit will obviously remain in your account.

As a concequence we will be switching over to an alternative “Pay As You Go” offer which will allow occasional PamFax users to still use PamFax “On Demand” without needing to buy a monthly plan. The minimum initial credit purchase will be €5 (Skype Credit was €0,99). The reason for the €5 amount is the cost associated with processing smaller amounts.

The good news is that PamFax is still the only product which allows you to send faxes by just paying a small pre-load amount.

This update will be done server side and will not require a PamFax update on your computer.

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Written by Dick on 27. October 2009 in category PamFax 72 people have answered to this post so far.

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PamFaxにSkypeクレジットは使用できないようです（2010年２月５日） – 横浜でIT事務・テープ起こしを行う会社ブログ wrote on 05.02.2010:

[...] で、see this articleのリンク先に行くと、以下の記載があります（抜粋）。 [...]

Comments (72)

Ivan says:

16/03/2010 at 19:40

That’s a shame, advertising and not accomplishing! I’m so sorry about these PamFax responsibles, you should be shamed.
Still today March 16, 2010 there are advertisiments saying you can use Skype credits on PamFax!!! Shame on you guys, if you can’t afford the business release it, go hacker something else.
It seems we’re dealing here with a gang, is it the case? I can’t find a good reason to doubt it.

Dick says:

07/03/2010 at 17:50

Can you elaborate?

nel says:

07/03/2010 at 13:58

sorry I cant pay nearly $8.00 I prefer to go post office

Brian says:

26/02/2010 at 16:59

Dick,
With a few exceptions, I’d say your commenters are a bunch of whiners! I’ve been using PamFax in my insurance business regularly for over a year now here in the U.S, and less frequently for over a year before that, and my experience has been nearly flawless! For the occasional to medium use faxer, I haven’t found a simpler, more economical solution! My previous service was $15/month for a 100 pages, and it worked well, but I don’t average 100 pages/month right now, and even if I did, at $.09/page, PamFax is still around 40% cheaper, and without an automatic monthly draft. What is the problem, people? Buck up, get a Paypal account, and get a life! PamFax rocks!

Dick says:

26/02/2010 at 07:59

Yes, I know. The issue is that Skype no longer allows us to edit the text on this page. So that is why it remains to say that PamFax supports Skype Credit . FAIL outside our control, please contact Skype Support and complain about it.

Dan says:

25/02/2010 at 14:19

Hi, I’ve just installed PamFax. I haven’t tried it yet.

But you were asking where you can see that PamFax supports Skype Credit. If you go into the Skype extras manager (or just try to install PamFax through Skype), then the description of PamFax says, “Send a fax to any fax machine using Skype Credit”. The tool tip says, “Published by PamConsult GmbH 06/05/2009″. Hope this helps!

Dick says:

24/02/2010 at 17:14

Es bleibt solange gültig solange Sie Ihren PamFax-Konto alle 180 Tage nutzen. Ausgezahlt werden kann das Guthaben indem Sie ein Ticket öffnen über unseren Helpdesk.

Hans says:

24/02/2010 at 15:31

Wie lange bleibt das eingezahlte Guthaben von 5€ gültig, und wie kann man sich einbezehltes Guthaben wieder auszahlen lassen?

Dick says:

17/02/2010 at 09:11

I know, but you need to tell Skype not us. We replaced the €1 credit with €5 which is an acceptable alternative. Especially since there are no other companies that offer €5 payment without restrictions (like one month validity).

fede says:

16/02/2010 at 15:45

this is not good! skype credit help a lot.. i will not use any more pam fax..

Dick says:

16/02/2010 at 09:20

Where did you see that PamFax still supports Skype Credit?

Alok Lahad says:

15/02/2010 at 19:28

Today is 15th Feb 2010. If the Skype credit payments were closed on December 11th than why has the webpage not been changed since then. I put a credit in Skype which I did not need and now I ahve to put credit in PamFax. This is bad service and bad organisation. And for clients who have a fax in number this notification should have been sent by fax or by e-mail. It seems that in client relations PamFax is as bad as Skype

ZORAN says:

10/02/2010 at 20:04

would you please include my country SERBIA in the group of countries that have FAX IN possibilities

Dick says:

01/02/2010 at 13:54

Not really, but as you are in EU we must add 19% German VAT to your order (unless you are a company and entered a EU-VAT number in our shop, then the VAT is removed). So the total amount is €5,00 + 19% (€0,95) = €5,95. Actually it seems you paid €0,10 less .

luk says:

31/01/2010 at 20:58

I bought the 5 euro credit with my visa card but the final cost has been 5.85, of which only 5 appeared as Pamfax credit. So at least with Visa there is an administrative fee.

Dick says:

22/01/2010 at 09:27

When you install PamFax you will see that there is already credit present (look in the top right of the PamFax application). This is the free credit which you can use to send a fax.

Dick says:

22/01/2010 at 09:26

Yes, you can use the entire amount, there is no fee deducted. You can use the credit indefinitely however you should send a fax at least every 180 days to validate your account.

soon says:

21/01/2010 at 14:19

so, I couldn’t wait. I just bought the 5€ credit and have sent my fax. it seams that I can use the whole amount (5€), I just hope it will not expire.

@pamfax, it looks professional and i like your service

@all who are living in the past -> read the book “Who moved my cheese”
http://www.amazon.com/s/ref=nb_ss?url=search-alias%3Daps&field-keywords=who+moved+my+cheese&x=0&y=0

alexander says:

21/01/2010 at 14:11

You say first time users have one page free. I don’t see that option being offered when I’m on the fax sending screen. Please explain click by click

soon says:

21/01/2010 at 02:18

i wanted to test the service, but I’m not able to, because I only have 14 cents and I need 23 for zone2

however, when I buy some credit (5€) will I have all the money for my faxes or do you take some for administration or transition? and is there an expiration? if I can use the “real” 5€ over the next month or even years, than I can’t understand all the sissies here.

thx for a soon answer.

Christoph says:

14/01/2010 at 02:13

There is RBS WorldPay, Moneybookers, PayPal and CashU as payment methods now. They all support various cards. If your card is not accepted, please contact the payment provider as we have no influence on their systems and security mechanism at all.

Xander says:

13/01/2010 at 15:09

I have been a loyal user for some time now.
I cant use my skype credit, and you wont accept my visa electron card for payment, and it wont allow me to use that method via paypal either.
Therefore I am unable to use pamfax anymore. The hunt for an alternative service has begun…

Dick says:

12/01/2010 at 08:00

First time users have one free page to test the service.

Dick says:

12/01/2010 at 08:00

Yes, I fully agree – €5 was the minimum we could do in relation to transaction cost with low amounts. Note however there are not many services around which work the same way, most of them require you to pay a monthly fee to send. We hope Skype re-considers adding the payment feature back.

Gabrielle says:

11/01/2010 at 18:32

too much ‘blind’ money in advance. at least you should have a test fax offered to 1st time users at actual cost to let people trust your service does work. i’ve had problems with pamfax before and would never give you 5 euros in advance until i’m certain it now works

alexander says:

11/01/2010 at 18:24

I would have gladly used the service and paid…something upfront. But certainly not EUR 5. I send only a few faxes per year. I would pay EUR 3 upfront but not 5. Please lower your upfront charge and surely you will get much more business

Dick says:

08/01/2010 at 09:46

Danke, ist ein guter Punkt. Als Alternative haben wir eine €5 Zahlung freigeschaltet (ohne Abo, etc.). Gegenüber die €1 Zahlung von Skype Guthaben wäre es vielleicht zu überlegen PamFax nicht zu de-installieren? Zumal es wenige Preisgleiche “ohne Abo” Alternativen gibt.

Nils says:

07/01/2010 at 13:34

Bitte ändert mal eure Google-Werbung, da steht nämlich heute immer noch: “Jetzt mit PamFax, einfach mit Skype Credits bezahlen!” Ich habe das Programm deshalb installiert und werde es leider gleich wieder deinstallieren. Es bleibt zu hoffen, dass Skype die Funktion bald wieder zulässt.

Dick says:

06/01/2010 at 17:06

If you are only faxing two pages a year you can better fax from a friends fax machine.

Joan Aro says:

06/01/2010 at 09:11

Envío 2 faxes al año, y los pago a 1€/u. 5€ es excesivo y no es rentable ni útil para mí

Dick says:

04/01/2010 at 13:37

I know, but we can not “force” Skype to offer it. It is their decision.

caribicfreak says:

03/01/2010 at 17:05

you might loose your customers!

Dick says:

02/01/2010 at 16:38

Too bad, you can still buy PamFax credit directly starting at only €5.

Randy says:

02/01/2010 at 02:15

Sorry to see a reversal in what would have been an ideal situation for me. I will now remove the 10 minute old installation of PamFax from my PC.

Dick says:

29/12/2009 at 10:18

Unfotunately we have no more access to Skype Credit as Skype disabled this function for all partners. Try to get a refund from Skype and then you can purchase directly with us. Apologies for the inconveniences.

ginny says:

22/12/2009 at 20:24

I bought skype credit only for the pamfax, but I don’t know skype discontinued the services only I want to get the skype credit to pamfax. It still have can$10. what can i do , i want to take back the money to buy the pamfax, otherwise, it will be a waste!

Christoph says:

22/12/2009 at 01:19

Where does it say it’s completely free? Sending faxes via PamFax is not free and has never been free. Only the client application and the addons are free and there is no monthly charge like with all the other faxing services out there…

John Wilcox says:

21/12/2009 at 20:32

This is BS. I had to get a fax outday….it errored and I needed to resend,…… only to find out that I cant use it any longer with skype ….how is this free?

Take oit off te free listing!!!!

Dick says:

21/12/2009 at 10:43

Yes, I totally agree. It was an easy way to purchase partner services. Let’s hope Skype reconsiders and brings this feature back as part of a new add-on platform (e.g. like Apple and many others already have).

Laiq says:

19/12/2009 at 20:59

it was very good and easy to use our skype credit, it should be resumed soon. thanks…

Christoph says:

14/12/2009 at 22:23

Where is that? All orders are processed via ssl secured online shop at https://www.pamfax.biz/shop

chris says:

13/12/2009 at 13:42

It worries me a bit that I don’t see https:// in the payment window…

Dick says:

10/12/2009 at 17:42

It still works with Skype, just the Skype Credit access has been discontinued because Skype decided to discontinue it.

Instead of min. €1 we had to increase to €5 min. purchase (see blog posts on http://www.pamnews.com). It is still a unique offer compared to other services as we don’t require you to sign up to a monthly plan.

We are working with Skype and are trying to convince them to reactivate the Skype Credit support.

Dick says:

10/12/2009 at 17:40

There is always a reason when the amount is higher then the standard rates. PamFax is pretty bold in telling you why the cost is higher and even asks you to accept it – it won’t send unless you have understood and accepted the higher cost. The cost is related to sending to service numbers, etc. But of course this could be in error so the best thing is to open a support ticket, provide your account details and then our staff can find out why this is. Apologies for any confusion this caused.

David says:

09/12/2009 at 18:59

Will PamFax be restored in the future with skype?

David says:

09/12/2009 at 18:12

It wants me to pay $7.59 US dollars to send a fax. No way!! I wish it could just take the 0.37 cents from my skype credit.

Dick says:

09/12/2009 at 09:14

Wie ich schon am 18. November geschrieben habe hat Skype entscheiden die 99cent Option einzustellen. Die Transaktionskosten waren extrem niedrig und jetzt müssen wir auf Kreditkarten, PayPal, usw. ausweichen. Die Transaktionskosten sind leider wesentlich höher. Aber PamFax ist trotzdem der einzige Dienst der nur Zahlung von €5 ermöglicht damit du faxe verschicken kannst. Alle andere Dienste verkaufen dir gleich ein Monatsabo. Daher, finde ich, sind €5 zu verschmerzen.

Marco says:

09/12/2009 at 02:40

NICHT GUT!!! die 99cent möglichkeit war super..aber immer gleich 5 euro…schlecht

Dick says:

07/12/2009 at 09:25

Because we announced in our post from November 18 that we will discontinue Skype Credit support on November 30 with our next update. This gives Skype the time to close down the Skype payment system.

ABe says:

05/12/2009 at 22:44

Its not Dec 11th yet!
Why can’t I still use Skype credit as advertised!!!!

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