Archive for: May, 2009

Pamela for Skype made more stable

A few weeks ago we have added a new module to Pamela for Skype and Pamela Call Recorder which will provide us better feedback when the application causes a crash. Unfortunately, despite all the testing, there are always situations where an application might become instable.

For this reason we decided to upgrade the reporter module. We added this to Pamela and PCR (Pamela Call Recorder) three weeks ago and have had some very good feedback. With this information we have released two new builds (versions) of Pamela and PCR and activated the auto update function too. So next time you start Pamela you should be notified that there is a new version available with the offer to download.

We have decided to push out a new release, based on feedback, every Friday. This of course only when there is enough feedback to justify this.

With this regular update cycle we want to further improve the stability of the applications to provide you with the best service possible.

On a side note, we will also release some changes to the video recording module to address some issues reported. Video remains high on the radar and we have been doing deep investigation into how to improve this function in Pamela further. Based on this research some changes will be implemented in this weeks update.

PamFax server update done

To ensure performance levels we have completed a server update this morning. PamFax is now operating on a much more powerful platform which will ensure faster application start and better overal performance.

Apologies for any inconveniences this may have caused, we have tried to keep the downtime as limited as technically possible. The server upgrade was done in the lowest traffic time to minimize impact.

PamFax adds fax-in numbers in Mexico

From today we have added Mexico numbers to the PamFax Pro Plan. This we have decided due to requests from users wanting a number in Mexico.

This increases the total number of countried from which you can select a PamFax fax-in number to 28!

PamFax update published

We’ve just pushed out the second server and first user application update out to the live systems. Since the launch on April 27, we’ve had a lot of good but also some critical feedback. We’re analyzed the feedback carefully and prepared the two updates. By the way, you can always see the server and local application version in the bottom left corner of the PamFax application window. The second digit from the right is the server version number and the furtest right is the local PamFax application number. The server number may change without an application update which means we released an update to the server.

The changes we made in server version 2.0.2.x were mainly focussed on fixing some key backend issues like login problems, stability and performance.

The changes made in todays release (2.0.3.x) are:

• Local PamFax application: Improved printer driver (Windows)
• Local PamFax application: Installer shows real filenames (Windows)
• Local PamFax application: No more installer timeouts (Windows)
• Server: Improved “forgot password” function on Portal login page
• Server: Fixed IE7 compatibility (send faxes + buy credit from portal)
• Server: Portal login issues resolved
• Server: Added about box in client
• Server: Fixed handling of large files (> 10mb)

Windows users will be prompted for an automatic update when you start PamFax.

With this update we have addressed the most mentioned issues. However as we continue to strive for perfectionism, please keep the feedback coming via our helpdesk system.

We are currently collecting the feedback and checking the servers intensively for further improvements. The main points of focus, besides bugfixing, will be:

• Further increase PamFax application performance (startup and responsiveness)
• Roll out improved fax conversion systems

On the conversion servers we already have achieved remarkable results which I will share with you soon. We are coming closer and closer to our objective to make a fax come out as if it is a printed document.

Share your Skype for Business stories for the chance to win prizes for your business

Skype have launched a competition with cool prizes.

Tens of thousands of businesses around the world use Skype to save time, save money and stay ahead – and yours is probably one of them. We’re celebrating the new look for Skype for Business by offering you the opportunity to share your story with the world and win prizes for your business.

For the best stories, we’ll be awarding first, second and third prizes in three regions – EMEA, the Americas and Asia-Pacific. The prizes are as follows:

• First: Wins a Skype for Business consultancy service with a Skype for Business employee offering a bespoke solution for their business. The package will include a Business Control Panel account and Skype products up to the value of €1000. Products on offer will include Skype Credit to purchase any pay as you go features, online numbers or subscriptions in addition to Skype Certified hardware products.
• Second: A Business Control Panel account with €200 of Skype Credit and up to €300 of Skype Certified hardware products.
• Third: A Business Control Panel account with €100 of Skype Credit and up to €100 of Skype Certified hardware products.

Sign up here: http://www.skypeforbusinesscompetition.com/go/enter